I’m a Facebook quite a bit. I don’t post a lot, but I read a lot. Besides politics, I would say the number one complaint is Comcast Cable.
Now, it’s been pretty well established, at least from the people I talk to, that Comcast Cable has the horrible customer service. I’ve had my own dealing with their wonder phone operators. From my dealings, it wasn’t the people whom I talked to on the phone that was the problem; it was the person on the phone wasn’t trained very well. Years ago I had a major problem with my service and I get 5 different reasons of why this problem existed from 6 different people. Now this was, like I said, a long time ago and I’ve forgiven Comcast since then.
I believe that poor customer service is not a problem with Comcast; it is a problem with any business that gets too big for its own good. So I just assume, when I call them, their service will be bad. I can’t hold that against them, for I knew that going it.
The huge problem with this cable company is the was the punish there long time customers. You know, they give the new subscribers a huge discount for joining their service, and for the long time customers, that mike them for every penny possible. It sucks. I’ve been a customer for more than 15 years and my bill seems to go up and up and up.
Does Comcast really thing they are being sneaky with this business model? Sure they might attract some new customers, but how many are they losing? If my Facebook data is correct, more and more people are bailing from Comcast as quick as they can. Hey Comcast, stop being STUPID and start rewarding you long term customers.
Now, I have been told that if you call the cable company and complain and threaten to leave, they will give you a discount. First of all, I shouldn’t have to beg for an affordable rate and, second, I got one of these deals once. Trust me, any money I saved for that year of the deal was more than made up for once that deal was over. Oh, the got me good!
Any now we have so many affordable video options, Sling, Netflix, etc., that it is time more me to leave Comcast behind. I will be only using Comcast for my Internet, and if there were a way to find another Internet provider, I’d probably look into that.
Good by Comcast.